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Customer Conflict Handling

Posted Sep 14, 2018 | Hits: 159
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Region: Metro Manila
Municipality: Pasig
Product Details
Customer Conflict Resolution

Schedule 2018: Oct 3 | Dec 13
Seminar Venue: Suite 1503A West Tower, Philippine Stock Exchange Bldg., Exchange Road, Ortigas Center, Pasig City

What You Will Learn
-To understand customer conflict resolution
-To identify problematic customer touch-points and find solutions
-To hone our interpersonal skills for better customer relations
-To learn effective spiels and words to pacify customers

Course Highlights:
1. Your Role as a Customer Service Provider
2. Understanding Conflicts
3. Customer Needs & Issues
4. Identifying & Assessing Customer Touch-points
5. Types of Difficult Customers
6. Categories for Difficult Situations
7. Conflict Resolution Approaches
8. Five-Step System for Customer Complaints
9. Building Trust and Maintaining the Relationship
10. Listening Skills and Techniques
11. Effective Spiels for Pacifying Clients
12. Turning Customer Complaints into Sales

Seminar Duration: 1 day, 9am to 5pm

Seminar Rate:
Early Bird Rate - Php3,500 +VAT
Regular Rate - Php3,800 +VAT

Call: (632) 6874645, 6873416, 6874445
Visit: www.businessmaker-academy.com
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